Technical Support Officer
Phoenix Contact is the innovative market leader of industrial connection technology, automation technology, electronic interface systems and surge protection.
Due to ongoing growth in the business across Australasia an opportunity now exists for a suitably qualified person to join our team.
In your new role you will be reporting to the Phoenix Contact Product Manager and be responsible for providing technical support to internal and external sales staff throughout Australia and New Zealand.
Key Responsibilities include:
- National technical support for the Phoenix Range of Products.
- Assist sales teams in major technical quotes and specifications.
- Provide help desk support for internal and external sales staff and customers.
- Develop technical knowledge and add to existing knowledge base.
- Provide product training to internal staff.
- Maintain a register of calls and product issues.
- Liaise with product support staff in Germany.
The successful candidate will be degree qualified in Electrical Engineering/Electronics - or possess similar qualifications, have a working knowledge of Phoenix Contact or similar products, posses excellent customer service skills and have a passion for problem solving and getting to the bottom of things.
Recent Graduates are encouraged to apply.
You will be provided with comprehensive product training and provided with ongoing support from our team of Product Managers.
If this sounds like you, please apply to the Human Resources Department enclosing a covering letter and a current resume via email. employment@phoenixcontact.com.au.
